Our Values


We believe that by prioritising our values and investing in the happiness of our employees and clients, we can collectively become stronger

Our mission is to empower organisations with exceptional business communication solutions, enabling them to grow and excel. We uphold our values every day to ensure we achieve our mission.

“Our vision is to be the business communications
company that every client recommends”

John Clough signature. John Clough. Commercial Director at HBTel

Establishing strong partnerships with our clients is essential to fulfilling our mission. We take pride in providing exceptional customer service and continuously review and improve our services to meet our clients’ needs.


Really listen and understand the customer.

Clearly document and agree actions, timescales and outcomes.

Checking back in with the customer that objectives have been achieved.

Driven by learning

Continuous personal development both skills and behaviours.

Always cognisant of continually improving both self and processes.

Knowledge sharing, guiding each other.


Work collaboratively and without judgement of others.

Appreciate differences and embrace.

Understand the value of difference perspectives and always seek the best solution.

Our core values benefit both HBTel and our clients, as they guide our behaviour and are integral to our daily operations.

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Good quality, industry standard.

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Quotes, proposals and invoices are all clear.

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Key Focus

Strategy, security and communications.

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We are Customer-centric, Driven by learning and Human-centered.

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Our Team

Knowledgeable, helpful and able to respond.

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We tailor our services to your unique business.

“HBTel is customer-centric, driven by learning, and human-centred. We always strive to understand our customers’ perspectives and deliver the best solutions. Our team works together to demonstrate these values every day”

Carol Evans, Head of Amazing, HBTel. 

Making a difference

Integral to our corporate philosophy is a commitment to meaningfully contribute to charitable causes.  Our team passionately allocates their personal time to volunteer for diverse charitable endeavours, spanning from educational institutions and children’s sports to community-driven initiatives.

A bunch of people all holding their hands together as a community.

Committed to the environment

At HBTel, we are committed to environmental sustainability.  We are always encouraging eco-friendly practices in the workplace and continuously monitoring and looking to improve our environmental performance. We believe that technology can be a force for good, not only for our customers, but also for our planet.  As part of our green vision, we only work with suppliers who share our environmental values and have strong policies for their product development.

Aerial photo of tree tops in a forest.